Eastern Commercial Furniture Pty Ltd (ECF) was founded in 1990 and markets furniture to the commercial sector, hospitality industry, educational institutions, and government agencies.
Its divisions:

Healthcare Furniture Australia (HFA) was established in 1999 to service the specific requirements of the health and aged care sector and has grown to become a market leader offering a total facilities service. Office Expo Design & Construction (OEDC) a supplier to the Hospital sector for over 20 years has been incorporated in HFA. The combined group has an extensive product range which covers both Healthcare and Aged Care.

The directors of the company have a combined industry experience of over 45 years and together with an accomplished sales and administration support team, have developed productive and efficient systems that allows it to provide a level of service and product that has placed it in a position of market significance, and have installed projects in all states of Australia.


Value Statement
We value our company reputation, and we are proud of the integrity, sincerity and transparency our employees demonstrate every day. Together, we are a learning organisation, always listening to our customers and each other and striving to maintain the discipline, processes and methodologies that offer them the greatest reliability and quality of experience.
We enjoy working side by side with our customers, participating in their enthusiasm for their project and delivering them solid business value. We enjoy working together as a team, helping each other and the company grow.

Mission Statement
‘Eastern Commercial Furniture and Healthcare Furniture Australia are committed to supplying the highest quality product to provide solutions to our customer’s requirements.
We will provide excellent personal service that consistently exceeds our client’s expectations, products that are cost competitive and aesthetically pleasing, whilst conscious of their impact on the environment.
With the wealth of knowledge of our teams, we intend to expand our presence in the marketplace by developing new products which are innovative, as well as exploring other opportunities for growth throughout Australia, when presented.'

Vision Statement
Eastern Commercial Furniture and Healthcare Furniture Australia are committed to seeking growth and prosperity in the Australian commercial furniture market. We will strive to reach our goals by meeting and exceeding the expectations of our customers. With honesty and integrity before profit, we will continue to improve service, provide value for money and offer new and innovative products.
We will develop quality partnerships with our employees, suppliers and customers. Our intention is to continuously set standards of excellence which demonstrate our commitment to our goal to fulfil our vision.

We continue to source product and evaluate our services to meet AS/NZS ISO 9001:2008, Worksafe Occupational Health and Safety Commission and AFRDI standards, to ensure that clients requirements are met and to meet the ever changing needs of business environments, taking into account both technological advances and human kinetic developments.

Quality Assurance
Eastern Commercial Furniture Pty. Ltd. is accredited to the latest joint Australian/International Standard AS/NZS ISO 9001:2008 – Licence no. QEC 11554 and it is our policy to achieve continuous quality improvements by applying the principals of this system throughout our organisation

Environment
ECF is committed to maintaining and improving the effectiveness of its Environmental Management System Licence No. CEM20596 to the requirements of the International standard AS.NZS ISO 14001 – 2004
We aim to meet the Environmental state and federal regulations and client requirements. Through procurement process we have access to “Environmentally friendly” products and service options for sustainability.
For activities in our control we shall prevent Environmental damage to air, land, water, flora, fauna, property and cultural heritage, including noise reduction and waste management controls.
Wherever reasonably practicable we shall reduce, reuse and recycle our products, services, packaging and waste.

We shall work with clients, authorities and other interested parties to find ways to eliminate reduce or substitute products and lower the Environmental impacts. We have established a relationship with “Good Environmental Choice Australia” who have accredited some of our products, which qualifies them for the Green Star Environmental Rating System established by the “Green Building Council of Australia” through our GECA certification meeting Australian ECOLabel.

Local Government Supplier
ECF is a preferred supplier under Procurement Australia, Contract no. 0909/0805 to local government organisations. 

Occupational Health and Safety
To ensure that we provide a safe and healthy work environment, ECF has implemented an Occupational Health and Safety System throughout its organisation.

Guarantees and After Sales Service

All furniture is warranted against defective materials and faulty workmanship for a period of 2 to 10 years from the date of manufacture dependent upon the product.

The warranty applies to the original purchaser of the furniture. You may be required to provide proof of purchase when making a claim.

The warranty excludes defects caused by the product not being used in accordance with instruction, accidental damage, neglect, misuse, being tampered with by unauthorized person, freight damage or any damage caused by flood, fire or other acts of nature beyond our control.

Finishes (laminate and fabrics) are covered by the respective supplier’s guarantees.

All costs of transportation to and from Eastern Commercial Furniture Pty Ltd will be the responsibility of the customer.

Note. Warranty is based on normal commercial use 8 hour 5 days per week for heavy duty use. For 24 hour 7 day the warranty period is reduced.

For your specific product warranty, full service or repair please contact our office or check the website

Capacity to Meet Timelines
Delivery lead times vary according to products ordered and are subject to availability of materials, in particular nominated fabrics etc. Delivery dates are confirmed at the time an official order is placed.

Deliveries are co-ordinated with agreed schedules of other contractors ensuring an efficient supply of product for the project. If a project manager or similar has not issued a program of works, we can issue the same to ensure the client is fully informed and the project is on schedule. This can be reviewed at regular site meetings or on an agreed periodical basis.

Showroom
At our offices in Abbotsford Victoria we have 1200 sq.m showroom, allowing you to view and try our furniture.

If there is something specific you have in mind, or you have a personal design, or would like to view some alternatives in our showroom, please contact us.